Choose and click on the “DOWNLOAD” to save the suitable firmware.Expand the category of Firmware on the software page of the printer.Now, click on the PRINTERS along with the model number before clicking on the SUBMIT button.Open the “SOFTWARE AND DRIVER DOWNLOADS PAGE” to check whether you have the updated HP firmware or not.You can do the following to update the firmware of your HP printer: It is yet another great way to rectify the HP printhead error. Lastly, dry out the cartridge with a clean cloth before using them back. After this, wipe it gently with the help of distilled water and a lint-free cloth. To do so, you will have to remove the HP ink cartridge from the printer’s printhead. Sometimes, clearing the ink cartridge may also sort the printhead error on HP OfficeJet pro 6830 or HP DesignJet 5500 printhead error codes. Solution 2: Clean the “Ink Cartridge” Properly Most of the time, the HP 6830 problem with printhead error is resolved with the steps mentioned above but it still persists, you can directly get in touch with the technical support team of HP for the right assistance and professional help. Now, insert the power cable back and turn on the device.Do not forget to tap the carriage latch down while closing the access door of the cartridge.Place the printhead of the printer back into the carriage to ensure it is seated properly.Now, pull the printhead a bit out of the carriage but do not remove it completely.Lift up the latch on the right side of the carriage.After this, pull the power cord from the back of the device and unplug it to make sure that the carriage will not move.For this, you will have to open the access door of the cartridge by pulling the slot Some users may require reseating the printhead of the printer.

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